If your products have not arrived within the quoted delivery time you can inquire into the status of your order using the following contact details
Using our Online Enquiry Form
Note: All products are ordered subject to availability. Electronics especially (tablets, laptops, cameras etc.) can go out of stock without notice. If this happens we will do our best to let you know as soon as possible.
*All product images shown are for illustration purpose only. Actual product may vary.
Security of Credit Card Payment Options
This site uses encryption and secure (SSL) servers to help ensure the privacy of any information that you provide. However, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by JS Group.
BOOKS: JS Group, trading as JS Group Student Store (JS Group) aims to reflect the most accurate information on book prices at all times. We supply items at the publisher's recommended price except where a specific discount is offered. We will make all reasonable efforts to present accurate information but we cannot guarantee the price or our ability to supply any particular book.
Prices listed are the most up to date we have. However publishers and suppliers sometimes change prices and editions without notice, and exchange rates may mean that prices of books from overseas publishers may also change rapidly. More and more smaller publishers and institutes do not give a bookshop discount and charge postage which makes it impossible for us to sell at the retail price displayed.
For these reasons we will always notify you if a price varies from that which you were notified of at the time of ordering.
NB: Our online prices are not matched within our shops on many occasions - online-exclusive prices are common within the e-commerce industry due to the comparative overheads of running and stocking a physical shop..
OTHER PRODUCTS: We sell a large range of products aimed at students at our partner institutions. To achieve this we go a range of different suppliers, all of whom have their own pricing structure and discounts for smaller retailers. Although we aim to be competitive at all times, this is sometimes not possible based on the arrangements we have with the supplier, compared with the huge purchasing power of other, more specialist retailers.
We do not accept any liability or claim arising from late delivery. In some cases you must be at home to sign for a parcel to guarantee delivery.
All prices are displayed in pounds sterling (£) on our UK websites.
Responsibility for Local Taxes and Customs Charges
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that JS Group has no control over additional charges in relation to customs clearance. JS Group recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. NB: On most sites we cannot accept overseas orders as most of our suppliers do not offer an overseas delivery service.
When you place an order to purchase a product from JS Group, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send email confirmation to you that we've despatched that product to you (the "Despatch Confirmation Email"). That acceptance will be complete at the time we send the Despatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Despatch Confirmation Email to have been despatched do not form part of that contract.
Under the EU directive on consumer rights you have 14 days in which to cancel contract. This can either be done by cancelling the order before goods are despatched or returning as outlined below.
NB: ALL returns must be agreed by us before sending it back. Please use the returns request button which is shown on every order page.
For our full Returns Policy please click here.
If your item was sent using standard delivery (Royal Mail untracked): Please allow 7 days for your item to arrive from the day we sent you a despatch email. At peak times like Christmas & Black Friday, due to the high volume of parcels at these times of the year, deliveries may take longer than the usual to arrive - at these times allow 14 days for untracked Royal Mail deliveries.
Please note we need to be notified in writing within 30 days of despatch when shipped via Royal mail, if your item has not arrived with you.
If your item was sent using a courier service (tracked and signed): Please notify us of non-delivery within 48 hours from the date of despatch. This is the time-frame we are given by our couriers to raise an investigation.
High value orders will need a signature when they are delivered to a home or work address. Many of our couriers will make several attempts to deliver a package. If you're not in, they should leave a card to tell you where they have left the parcel (potentially with a neighbour or in the porch) or to provide details of how to contact them to rearrange the delivery.
If your item has not arrived within the above guidelines please contact our Customer Services using the Enquiry Form.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
When ordering please enter your Billing Address (NB: where your credit card is registered) and Delivery Address (where you want your item delivered to).
IMPORTANT: Please note you cannot opt to collect from store unless this option can be selected for that product during the checkout process. If you have entered the address of your local JS Group store as your delivery address on your order, but do not have written permission from the store that they are willing to accept the parcel on your behalf, JS Group will also not be held responsible for any parcels missing or rejected if you have entered the address of your University's campus as the delivery address; due to the university mail room/sorting office rejecting parcels that do not belong to registered residents or staff. JS Group will not be held responsible for any parcels rejected by the store or the University mail room/sorting office.
NB: Students who live in Halls - please ensure you provide Flat and Room number as orders cannot be delivered without a full and accurate delivery address.
Finally, Important: All orders are sent to the address you entered on the site when placing the order - JS Group accept no liability for any parcel lost or delayed because of an incorrect or incomplete address being entered during your order completion. We do not ship abroad in general so do not try to enter a non-UK address but with UK as the country!
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JS Group and any associated company within the JS Group reserve the right to refuse service, terminate accounts, and/or cancel transactions in its discretion, if JS Group believes that customer conduct is in violation or breach of any applicable law or JS Group terms and conditions, or is harmful to the interests of JS Group or the JS Group. This does not affect your statutory rights as a consumer. Contracts are established at time of despatch. For more information please visit Which?Online .
Certain links in this website will lead to websites not under control of JS Group. They are provided solely for your convenience and do not constitute any endorsement of any third party products or services. JS Group accepts no responsibility for any loss or damage you sustain by visiting these websites.
The layout, content, design, graphic, photographic, text, multimedia, audio-visual material and other contents of JS Group website are the property of JS Group or has been licensed to JS Group, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules, regulations, treaties, and conventions. Information, logos, titles, and Internet links accessed, obtained, downloaded or copied by or through JS Group services belong to the purveyors of such information and Internet links are subject to all applicable intellectual property laws, rules, regulations, and treaties. You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
Downloading and Printing Material from the Website
All design, text and graphics displayed on this Website and the selection or arrangement thereof are the copyright of JS Group. You are granted permission to electronically copy and print in hard copy portions of this Website for the sole purpose of your own personal development. Any use of materials on this Website (including but not limited to reproduction for purposes other than those noted above and modification, distribution or republication) without the prior written permission of JS Group is strictly prohibited.
Images illustrating our range of Art Supplies are the property of Jackson's Art and are used by agreement with them under strict copyright regulations - they must not be copied or downloaded without prior written permission.
Book Product Data
Core bibliographic and image data supplied by Nielsen BookData Ltd:
Nielsen BookData Ltd
Data Preparation Department
89-95 Queens Way
Tel: +44 (0)1438 744 100
Fax: +44 (0)1438 745 578
You understand and agree that copying or distributing information and other data, in whatever form and without the express written consent of its owner, may constitute infringement of one or more intellectual property laws, conventions, rules, regulations, or treaties.
The information contained in www.johnsmith.co.uk or related company site URLs ("the Website") may contain technical inaccuracies or typographical errors. All information made available from within this Website is provided "as is" for information purposes only and without warranty of any kind, either express or implied, including but not limited to, any warranties as to non-infringement, satisfactory quality or fitness for a particular purpose. Any information regarding availability is subject to publishers' stock levels.
JS Group may make changes to the content of this Website at any time without notice.
JS Group makes no representations as to the security, quality or propriety of any website which may be accessed through this Website.
JS Group will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from this Website to your computer systems of viruses, worms, trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a programme or any data howsoever stored whether saved on a computer system or otherwise.
This website is not directed to any person in any jurisdiction whether the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website.
These terms and conditions are guaranteed by and constructed in accordance with English law with English courts having exclusive jurisdiction.